"As the federal government consumes humble pie over failures in the health insurance exchanges, some states that have set up their own exchanges are also struggling. Oregon has yet to enroll one single person, and it's been reduced to pawing through paper applications to figure out eligibility.
When Cover Oregon opened Oct. 1, executive director Rocky King was excited. He'd been preparing for years. "Day one, we are accepting applications. And staff at the Oregon Health Authority and Cover Oregon are ready to process those applications," he said on opening day.
Back then, King conceded there were still glitches with the , but he said that by mid-to-late October they'd be worked out. Now it's November, and it's clear that a quick fix is not in the cards. So Cover Oregon has turned to old-fashioned paper applications. People can either download one off the website, or have somebody walk them through it.
NPR made a request to visit a call center to see the process but was turned down for security reasons.
Instead, spokeswoman Amy Fauver explained how it is working. "We have on our website right now a place where people who just want to wait, who just want to do it electronically, can give us their e-mail address, and we will e-mail them when the system is fully functional," she said."
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